شحن
Shipping Policy
Last Updated: 10-04-2025
At dL Products, we are committed to delivering your orders efficiently and securely, both within Egypt and internationally.
1. Domestic Shipping (Within Egypt)
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Estimated delivery time: 3 to 5 business days
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All orders are shipped via reliable local courier partners.
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A tracking number will be provided once the order is shipped.
2. International Shipping
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Estimated delivery time: 21 to 30 business days
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Delivery time and shipping costs may vary depending on the destination country.
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Customers are responsible for any applicable customs duties or import taxes.
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A tracking number will be provided once the order is dispatched.
3. Processing Time
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Orders are processed within 1 to 2 business days after payment is confirmed.
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Processing times may be extended during holidays or peak shopping seasons.
4. Delivery Issues
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If you experience any delivery issues, delays, or if your package is lost, please contact us at support@dermalake.com with your order number.
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We are not responsible for delays caused by customs, natural disasters, or other force majeure events.
5. Policy Changes
We reserve the right to update or modify this Shipping Policy at any time. All changes will be effective immediately upon posting on this page.