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Terms and Conditions
Last Updated: 10-04-2025
Welcome to dL Products! By using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General Terms
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By accessing and using dL Products’ website, you agree to comply with and be legally bound by these Terms and Conditions.
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If you do not agree to these terms, please do not use our website or services.
2. Account Registration
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To place an order or access certain services, you may be required to create an account on our website.
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You agree to provide accurate, current, and complete information during the registration process.
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You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.
3. Product Information
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We make every effort to display the products as accurately as possible. However, we cannot guarantee that the images or descriptions of the products will be error-free.
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Prices, availability, and product details may change without prior notice.
4. Order Process
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Once an order is placed, it will be processed within 1 to 2 business days.
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By placing an order, you are making an offer to purchase a product from us, and your order will be subject to acceptance.
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We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability or errors in pricing.
5. Payment
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All payments for products are processed through secure third-party payment gateways.
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You agree to provide accurate payment information and authorize the payment for the products and shipping.
6. Shipping and Delivery
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We will ship your products according to our Shipping Policy.
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Domestic shipping (within Egypt): 3 to 5 business days
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International shipping: 21 to 30 business days
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Customers are responsible for paying any additional customs duties or taxes for international shipments.
7. Returns and Refunds
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We do not accept returns or exchanges unless the product is defective or damaged due to manufacturing errors.
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For more details, please refer to our Refund Policy.
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You must contact us within 7 days of receiving the defective item to request a replacement or refund.
8. Intellectual Property
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All content on the dL Products website, including text, images, logos, and trademarks, are the property of dL Products or our licensors and are protected by intellectual property laws.
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You may not use, reproduce, or distribute any content without prior written consent from us.
9. Limitation of Liability
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To the fullest extent permitted by law, dL Products shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website or any products purchased from us.
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We are not liable for any delays or damages caused by third-party services, such as couriers or payment processors.
10. Indemnification
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You agree to indemnify and hold harmless dL Products, its officers, employees, agents, and affiliates from any claims, losses, or damages arising from your use of the website, violation of these Terms and Conditions, or infringement of any third-party rights.
11. Governing Law
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These Terms and Conditions are governed by and construed in accordance with the laws of [EGYPT].
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Any disputes related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in [EGYPT].
12. Modification of Terms
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We reserve the right to update, modify, or replace these Terms and Conditions at any time.
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Any changes will take effect immediately upon posting to this page, and your continued use of the website signifies your acceptance of those changes.
Contact Information If you have any questions or concerns regarding these Terms and Conditions, please contact us at: Email: support@dermalake.com

